About Monarch
Monarch Logistics is a third-party logistics operator built around a simple idea: freight problems are solved by people who pick up the phone, put hands on the pallet and document what they did. We run cross-docking and load rework, and we run the ongoing programs around them — warehousing, fulfillment, kitting, consolidation, drayage, returns and dedicated labor.
Shippers, manufacturers, retailers, brokers, forwarders and owner-operators all use the same dock, the same reference number and the same 24/7 customer service line. Whether you need one trailer restacked tonight or a recurring pack-out program for a national retailer, the intake is the same and one call to (919) 601-2176 gets it moving any hour.
How we operate
Every account starts with a documented standard operating procedure: how freight is received, how it is counted, how it is built, how exceptions are reported and who gets called. The SOP is approved by you and posted at the dock so a night-shift lead runs your freight exactly the way the day shift does.
Counts, seal numbers, condition photos, build photos and written exception reports attach to a single MON- reference. When a receiver disputes a load, you have the evidence before the conversation starts instead of after.
Cross-trained dock crews, certified lift operators and a call-in bench for peak season, promotional pushes, recalls and unplanned reworks. Booked appointments hold their door assignment even when the yard fills up.
Sit-down and stand-up forklifts, extended forks, slip-sheet and clamp attachments, pallet inverters for restacking, banding and strapping equipment, stretch wrappers, scales, drum handling and crating tools.
General liability and cargo coverage, documented hazmat handling procedures, food-grade sanitation practices, controlled site access, camera coverage and yard checks. Certificates of insurance and W-9 are available on request for procurement onboarding.
Drivers and dispatchers submit loads from a phone in about two minutes, then track status by reference number. No portal logins, no app installs, no training required — and PDF confirmations are downloadable for the driver's paperwork and your file.
Onboarding
Tell us the commodity, volume, origins, destinations, build standard and pain points. Fifteen minutes on the phone is usually enough to scope it.
Per-pallet, per-load, per-unit or dedicated-space pricing in writing, with accessorials listed up front. Lowest price guaranteed — we will beat any written price for comparable services.
We document the spec, run a pilot volume, send photos and a build report, and adjust until it matches your receiver's expectations exactly.
Recurring appointment windows, dedicated labor and space as volume grows, with performance reviews on turn time, accuracy and exceptions.
Customer service: (919) 601-2176 · sales@monarchproductsco.com · answered 24/7
